Guilds deleted from server. Again.

[keoni]

My guild (mine, as in I'm a member, not guild leader) was deleted from the server. This is the second time I've gone through a server guild deletion - the last time, they fiddled around for weeks before offering any reasonable relief.

I used to be a software engineer. I can not comprehend how a fundamental database integrity issue like this could ever make it into production code. Guilds disappear. Characters disappear. That this could happen at all is mind-boggling to me. That this could keep happening repeatedly... without them fixing the freakin' code the first time... strikes me as a programming competence issue.

So, developers... prove me wrong. Show me your skills by restoring these problems quickly, completely, and transparently... and in the process, add robust database redundancy in order to guarantee rock-solid integrity in the future.

[oldmess]

I used to be a software engineer. I can not comprehend how a fundamental database integrity issue like this could ever make it into production code. Guilds disappear. Characters disappear. That this could happen at all is mind-boggling to me.

My character disappeared as well. I know I'm not the only one because I when I mentioned it in Klients, somebody told me to get in line since they'd been waiting 3 hours for their character.

I am a software engineer and I have to agree. Regularly while I play I see the sysinfo msg "Oudknoei has been saved". So, if I'm "saved", how could I be missing when I get back? Was it in the middle of a new save when the server crashed? If so, make multiple copies when you do the save. The first time this happened, coding to prevent it in the future should have been done.

I'm sympathetic to bugs and how they appear (I've written my fair share) and I'm sympathetic to the fact that work must be prioritized so my personal pet-peeve bug might be last to get worked on. But this is a critical database issue. All other bugs pale in comparison to not being able to play or having your guild deleted.

Even if you can't prevent it, make sure you've got enough redundancy so that it can be restored quickly and automatically before we see it.

[edandel]

yep....we lost our guild and i lost my character as well. i have been waiting some 7 1/2 hours so far and they do not know when they will have it up again nor if it will roll back to an earlier back up. last time this happened to one of our guildies he lost nearly 2 weeks worth of play time. Hope this is not the case with their latest effort. this is bs to say the least.lets hope they find a way to stop these things from happening ever again.

luck to all that are in this position.


cheers

[sprite]

The last time guilds were lost, they were back up in 3 days with the contents of the GH intact.

All 3 servers went down last night, so its not surprising there are a few "issues"

if you have a missing char, extra char or missing guild please submit a ticket in game with the details including login name, missing charname, char slot - do not create something in the missing slot

[vutescu]

I'm sorry about your loss, guys and I really hope the things will be corrected soon. Is more than annoying to experience a such loss.

What I'm wondering is why the fanbois did not flamed you yet with things like " your character is nevrax property, stop whinning like an a***hole" or things like that. Maybe they feel that is a bit too much?

Anyway, IF you lost the char forever I'll be happy to help you ingame with money, jewles and armor if you decide to start over. I can also help you in aquiring first 100 levels in harvesting or healing magic. Just send me a tell ingame. (Rjak) I'm online usually from 20.00 GMT to next morning :).

[mrshad]

Lawrence...buddy...give us an update here...

Why does this keep happening, and when will it be fixed?

This really isn't somehting that can wait for the next Q&A edition.

[oldmess]

Anyway, IF you lost the char forever I'll be happy to help you ingame with money, jewles and armor if you decide to start over. I can also help you in aquiring first 100 levels in harvesting or healing magic. Just send me a tell ingame. (Rjak) I'm online usually from 20.00 GMT to next morning :).

Thanks for the offer; that's very kind. If I actually lose this character permanently after 3 months of work, I don't know if I'll have the emotional energy to start again. But, I'm going to try to remain optimistic that won't be necessary. Repeating everything I've done for 3 months doesn't sound like fun and I'm not in this for some eventual goal; I'm here to have fun.

[marct]

I believe I was the first person to have this happen to them. It was about 2 months ago now. I worked through extensive testing with the NA CSR team. One we finally worked out were Noinossalg was hiding, it took the devs round 1.5-2 days to fix it. The whole process for me to get my character back took 6 days. I lost a full days worth of progress (4 forage levels (167-163 or somthing like that), 2000 mats in my packer, and 15 some odd other lowly levels) This was nothing in comparison to losing my ALL of my levels as the other option.

Since then I know of this happening to others, and the process as I know it is 1-2 days. As this happened on multiple servers, and there are multiple people in this situation, you may expect more. Be patient, it is well worth it. I did get hot in the process, due to a lack of communication, in the end all was well.

What I can tell you is DO NOT under any circumstances create another character in the slot that was held by your 'missing' character at the character selection screen.

If you need your fix, create a new toon, and have some fun on a noob island helping the new people there, or come across to the mainland and have some fun with the new people here. Either way, you can relax your toon should be back soon.

I can not respond on the guild side, sorry for those people, I can imagine the hardship.

Noin.

[lawrence]

Hi guys

As previously announced through the topic in Klients: If you are affected by this problem, please submit a ticket in-game containing the following information:

if you have a missing char, extra char or missing guild please submit a ticket in game with the details including login name, missing charname, char slot - do not create something in the missing slot.

All tickets we've received so far have been passed on to Nevrax, and Nevrax is dealing with these tickets right now. I cannot give you an ETA on when all of thse issues will be resolved, but they have priority right now.

[ozric]

My char was missing initially when i logged on this morning. I was able to relog on my char maybe 1.5 hrs after submitting an in-game ticket.

[oldmess]

The whole process for me to get my character back took 6 days. I lost a full days worth of progress ... This was nothing in comparison to losing my ALL of my levels as the other option.

What I can tell you is DO NOT under any circumstances create another character in the slot that was held by your 'missing' character at the character selection screen.

If you need your fix, create a new toon, and have some fun on a noob island helping the new people there, or come across to the mainland and have some fun with the new people here.

6 days?!? Ugh. I hope that's not the case. I was really hoping to help out with Saiwin's world tour on Sunday. It was one of his tours that got me to Fyros and now that I'm stronger, I want to do something to "give back" the generousity I've rec'd.

Helping people on noob island is a good idea; my alt is still there for that very reason. If I'm not back by Saturday, I may do that.

As far as not creating a character in the empty slot, that's what I was told on Klients as well, so no worries. I won't touch that slot until I see my main character return to it. But that's a good warning to anyone that didn't know it.

[magick1]

Last time something like this happend (a few days after the merger), I ended up as leader of another guild. :eek:

Granted it was one I made partly for fun, but still surprised that it "jumped" back a few guilds and not the one before last join.

Can't wait to see what happend this time. :)

[thexdane]

I used to be a software engineer. I can not comprehend how a fundamental database integrity issue like this could ever make it into production code. Guilds disappear. Characters disappear. That this could happen at all is mind-boggling to me. That this could keep happening repeatedly... without them fixing the freakin' code the first time... strikes me as a programming competence issue.



you've never used any microsoft products or looked at the amount of bugs that are in all their programs?

[morzyr]

you've never used any microsoft products or looked at the amount of bugs that are in all their programs?


hehe let the fire start....


Tyr.

[madnak]

The last time guilds were lost, they were back up in 3 days with the contents of the GH intact.

All 3 servers went down last night, so its not surprising there are a few "issues"

The last time guilds were lost, they never came back. I know for a fact that at least Synergy and Gladius Jenae were never restored. Certain members of GJ did end up back in that guild (and out of the SW) after the server merge, but that was almost 2 months after they disappeared. And it was obviously not a "fix" or even an intended consequence of the merge.

[kibsword]

i believe on arispotle I heard of evolution and atys ghosts losing their guilds around the same time, but they had them back within a few days. So I dont know what happened with the US ones.

[gecker]

I hope all of you with deleted characters or lost guilds get them restored quickly and fully. I know how frustrating it can be. My old guild Synergy was lost after a server crash and it was never restored. But since then, Nevrax has been successful in restoring lost guilds and chanacters, so I'm hopeful everything will work out ok for you guys.

[sprite]

The last time guilds were lost, they never came back.
Atys Ghosts and Evolution were lost waaaaaaay after the NA guilds, and they came back in 3 days. We're sorry for your loss, but what you say is untrue.

[morgan73]

Atys Ghosts and Evolution were lost waaaaaaay after the NA guilds, and they came back in 3 days. We're sorry for your loss, but what you say is untrue.


It may be untrue for those who have always been on the Arispotle server. Those of us from Windy though all remember all too clearly when several guilds were 'lost' and they were never replaced. This is exceptionally frightening, the smaller the guild, the more upsetting it is. I am a one person guild, I lost mine. All I can go by is past history that I have seen, and the past history *I* saw, was "too bad, so sorry, start over".

Having done with my guild what I have on my own, faced with past history of other guilds having suffered this, it's an overwhelming thought to have to fill my hall with mats and dappers, again, on my own.

Needless to say, I'm very unhappy, *very* nervous, and at an extreme loss as to what to do now. I'm certain I'm not the only one in this mental position.

[sprite]

When I said "untrue" I was referring to when he said "the last time". Sorry if thats a bit pedantic for you, but its the truth.

Again, I'm sorry for your loss, and I'm sure that all the guilds & items will be recovered intact if at all possible.

[morgan73]

When I said "untrue" I was referring to when he said "the last time". Sorry if thats a bit pedantic for you, but its the truth.

Again, I'm sorry for your loss, and I'm sure that all the guilds & items will be recovered intact if at all possible.


And your last time was a different setting than our last time. You're splitting hairs that didn't need to be split. We know that guilds have been replaced, but not while 'we' (We being Windy refugees) were around. It may be different this time, and we are all praying that it will, but arguing semantics on where, when and what was the 'last time' won't make anyone feel any better.

[rrwfreak]

To all those that have lost their characters and/or guilds after this latest crash, I hope you do get them back. I know the last time on Windermeer that guilds that were lost were not able to be restored which was a shame and really shouldn't happen. Hopefully Nevrax has corrected this problem and will be able to restore all toons and guilds without any rollback.

You have my deepest sympathies. If for some reason, when you do get your characters and guilds back, you have experienced roll back and lost some inventory, please let me know as I am willing to offer any assistance in helping you build your inventories and/or characters back up.

[lawrence]

Let me just reassure you guys that Nevrax is working with top priority on this problem - I don't expect a "6 days waiting time" here.

Further, our clear goal is to restore each and every character that has been lost due to the bug today. While I cannot promise it of course, I am confident about it - So far I've not heard about any issues in relation to restoring these characters.

But as previously explained, we'd run into technical difficulties if you overwrite the relevant character slot, so please please make sure it stays free. ;)

[varelse]

Let me just reassure you guys that Nevrax is working with top priority on this problem - I don't expect a "6 days waiting time" here.

Further, our clear goal is to restore each and every character that has been lost due to the bug today. While I cannot promise it of course, I am confident about it - So far I've not heard about any issues in relation to restoring these characters.

But as previously explained, we'd run into technical difficulties if you overwrite the relevant character slot, so please please make sure it stays free. ;)

I sent in a ticket 9 hours ago, and when I logged in after work, my character had still not been restored. This is the character I've played since the open beta in April (I had to remake her in retail of course) and so I've just sent in another ticket. I did not delete the fyros male character that I found in its place - apparently Kali was overwritten by a copy of Toran. Was slightly amused to see Toran go running past his newly made twin brother, all unaware.

If this character is not restored, I'll have zero desire to play this game. Unfortunately, Nevrax already has my money for a full year, as I went with that option in the hopes of supporting what I thought was a groundbreaking effort in making an original and inspiring MMORPG.

[splatula]

Wow Kali :( I'm so sorry for you, and all those in your position. I'll miss my twin-from-another-mother if they can't restore you! I too have been the same for nearly a year, and can't imagine starting afresh. And my guild is my home & family here - it would be so stressful to try to rebuild the bonds (& our treasure hoard :p ). Good luck to all - my thoughts are with you!

WackyAnne

[geezas]

i believe on arispotle I heard of evolution and atys ghosts losing their guilds around the same time, but they had them back within a few days. So I dont know what happened with the US ones.

Yep we had it back in a few day's but it took some more time to remove weird double entries in the guild list and make the officers be real officers again. Frustrating experiance....

[andymon]

Damn, it's lonely without guildchat.

[varelse]

Wow Kali :( I'm so sorry for you, and all those in your position. I'll miss my twin-from-another-mother if they can't restore you! I too have been the same for nearly a year, and can't imagine starting afresh. And my guild is my home & family here - it would be so stressful to try to rebuild the bonds (& our treasure hoard :p ). Good luck to all - my thoughts are with you!

WackyAnne

I'm back as Kali now... my guild and my sister's character Nayari are not back yet, but hopefully will be soon.

Thanks for the good thoughts, Wackyanne :)

There's hope for the others that still have missing characters as well. Keep trying and don't mess with that character slot no matter what, until your lost avatar is restored! Apparently there were so many of us that some of our support tickets were missed the first time round.

[zanah]

you've never used any microsoft products or looked at the amount of bugs that are in all their programs?

In fact Microsoft has one of the most reliable and flexible databases on the market - this is a database issue. If Nevrax would use Microsoft's product, such restorations would be a matter of minutes, not days... I am with Keoni on this one; I cannot believe a produict of this prominence and magnitude has such gapping holes in fundamental areas. It feels as if we are all still in beta one year after release...

Incidentally, my guild Amazonians was also lost in this crash... What makes this even more aggravating is Nevrax seems very nonchalant about this instead of pro-actively contacting players with the issues and letting them know about issue progress and status updates.

I have members asking me why they have been deguilded... Clearly best practices are a foreign concept to Nevrax. And before you flame away, ask yourself this (and I said it before): do you think Nevrax would tolerate any bugs in your payment submission process - honestly? Do you think they would let you to continue playing while you "work on the problem"?

I may seem demanding but it's because I know they would be too if I were at fault. And there is no duobt about whose fault it is this time!

[lazarus]

And before you flame away, ask yourself this (and I said it before): do you think Nevrax would tolerate any bugs in your payment submission process - honestly? Do you think they would let you to continue playing while you "work on the problem"?

I love that, how very true :)

Well said. I might try that on my bank next time they whinge when I go a penny overdrawn - I've already left them on hold for 40 minutes when they phoned me one time...

[bobturke]

The last time guilds were lost, they never came back. I know for a fact that at least Synergy and Gladius Jenae were never restored. Certain members of GJ did end up back in that guild (and out of the SW) after the server merge, but that was almost 2 months after they disappeared. And it was obviously not a "fix" or even an intended consequence of the merge.

Almost without exception the Synergy players, mostly old hands, left after the guild was deleted. Synergy was a guild of about 15-20 high level players and only 2 or 3 continued playing after the glitch.

We could not reform (as the name was taken) and there was almost complete silence from the support people over the issue. The CSR's were supportive but nothing got resolved. After about 3 weeks we merged with Aedans Artisans.

Loosing guilds is not good for the player base.

I know Lawrence is right on this one so good luck to those who lost guilds/characters on this occassion.

[blaah]

In fact Microsoft has one of the most reliable and flexible databases on the market - this is a database issue. If Nevrax would use Microsoft's product, such restorations would be a matter of minutes, not days... I am with Keoni on this one; I cannot believe a produict of this prominence and magnitude has such gapping holes in fundamental areas. It feels as if we are all still in beta one year after release...
oh please... you seems to know a lot of their systems, what db do they use ?
anyway, it's seems to be database (10%) / implementation (90%) issue.

i hope all guilds/chars will get restored soon (no tm) this time.

[zanah]

oh please... you seems to know a lot of their systems, what db do they use ?

They use MySQL running on Linux. You take a free product and implement it foolishly on a platform this demanding and you're setting yourself up for disaster. Not that MySQL and Linux cannot be reliable, but designing and implementing them successfully seems to evade Nevrax. And I would estimate it's likely 80% design, 10% db and 10% implementation...

[layswan]

Well to be honest - I dont care what the problem is. Whether it be db,implementation, or just too many coffee breaks.

All I will say is that today I log in and there is still no guild. All I see is this rather PATHETIC yellow line saying "dont forgot to check in game mail" etc.

Where IS this in game mail?????? I have not one mail that says "sorry we still have not fixed the problem yet.........." or some kind of ETA.

You know this rather sux. I am tired of guides saying "we dont know anything". I understand this is not the guides fault - they just act like a kind of call centre aasistant - just their to calm down a client - but never do any real use.

When the hell are we gonna get our guild hall back and FULL inventory.

On top of that I have a packer which has been lost which has never left the stable. (yes I have spoken and sent various tickets on this one). I do xpect all mats and items replaced.

It is amazing that Nevrax is going through tough times - yet it takes so long to sort out a few probelms - with no satisfactory communication - come on be honest - do you think this helps a paying customer when someone says "sorry to be honest we dont know anything about the problem, nor do we have an ETA of when it will be fixed, there is really nothing we can say or do".

Well maybe you should get some facts - because the way this looks I am not so sure I want to subscribe next month. I think the main problem with nevrx is that they dont realise the cliebnt is the important part of their company - and deserves some better service.

This may sound a little harsh - but after so many problems I think I understand why things are going bad - will they listen after it is too late????

[borg9]

Well to be honest - I dont care what the problem is. Whether it be db,implementation, or just too many coffee breaks.

All I will say is that today I log in and there is still no guild. All I see is this rather PATHETIC yellow line saying "dont forgot to check in game mail" etc.

Where IS this in game mail?????? I have not one mail that says "sorry we still have not fixed the problem yet.........." or some kind of ETA.

You know this rather sux. I am tired of guides saying "we dont know anything". I understand this is not the guides fault - they just act like a kind of call centre aasistant - just their to calm down a client - but never do any real use.

When the hell are we gonna get our guild hall back and FULL inventory.

On top of that I have a packer which has been lost which has never left the stable. (yes I have spoken and sent various tickets on this one). I do xpect all mats and items replaced.

It is amazing that Nevrax is going through tough times - yet it takes so long to sort out a few probelms - with no satisfactory communication - come on be honest - do you think this helps a paying customer when someone says "sorry to be honest we dont know anything about the problem, nor do we have an ETA of when it will be fixed, there is really nothing we can say or do".

Well maybe you should get some facts - because the way this looks I am not so sure I want to subscribe next month. I think the main problem with nevrx is that they dont realise the cliebnt is the important part of their company - and deserves some better service.

This may sound a little harsh - but after so many problems I think I understand why things are going bad - will they listen after it is too late????

When an issue like this effects you personally, it the only thing thats important. So I understand your anger and you pain.

The crash the caused this from what I have manged to find out, was serious.

My understanding, for pieced together bits of information is...

The connection failed and the same time as the internal server failed.

Resulting is 'corrupt' information being stored as good information. This can occur in all computer systems, no matter how good the code.

Nevrax and its support team, seem to be different to EVERY other on-line gaming company I have ever encountered.

When this occured in PlanetSide (SOE) we were told, sorry there is nothing we can do, please recreate you character and start again!

When our Outfit leader when AWOL, we were told go get them back online we can't change the leader.

Nevrax, IMHO, put the players first. Lots of people are effected by this issue and they are working on puting each and every player and guild back in place.

So before you have a go at them ask this one question....

Do I want the support to help me regain my guild and character or do I want to make the support team like every other company out there?

If you shout at them and complain, I for one (7 years running a customer driven IT support centre, stopped because I could nolonger handle arrogent customers with poor attitudes) would say send you to the bottom of the list.

And another question ....

When they restore your guild and/or character, will you say thank you or just carry on playing without a word?

[blaah]

They use MySQL running on Linux. You take a free product and implement it foolishly on a platform this demanding and you're setting yourself up for disaster. Not that MySQL and Linux cannot be reliable, but designing and implementing them successfully seems to evade Nevrax. And I would estimate it's likely 80% design, 10% db and 10% implementation...
MySQL is used on login server (we have error messages as proof).. but user data might be not db at all (if db crashes it usually takes down whole db not only those records who has been logged on during server crash).

dunno where they keep user data, but they must find better place asap.

[layswan]

Borg you make something unclaer in your last post.

You say you understand that i am angry. Yet you carry on to say that you would send me to the bottom of your list - and also mention in the same sentance "arrogant and with poor attitude" - is that aimed at me?

If not then no problem. If so then I feel that your judgement of me is a little ridiculous - and insulting.

As a paying customer I have the RIGHT to be informed about situations - the only informing being done is by me contacting guides.

As a payign customer I have the RIGHT to voice an opinion and make a justified complaint.

That has not involved insulting anyone nor shouting at anyone - mearly voicing my opinion. If that is what you could not handle in real-life work then I understand why you could not hack it - you obviously miss understand the concept of communication.

And as for putting me at the bootom of their list - with that attitude they will surely lose custom and clients - not a very intelligent way to go about making your company prosperous.

I for one have been saying to the guides that I fully understand they are of limited poower and have a hard job - I do not judge the work they do - I judge the way things are communicated by Nevrax.

Borg whilst you feel 100% satisfied - not everyone else does. And just because you have a certain limited standard and understanding of customer support - I will gladly forgive your ignorance.

And as for thanking the company for fising a problem I will say two things :

1) I always thank the guides for a quick response and for their time.

2)Why would I feel compelled to thank Nevrax for sorting out a problem they are indirectly at fault for??????? lol

[borg9]

My comments were aimed at the tone of your post.

All I see is this rather PATHETIC yellow line saying "dont forgot to check in game mail" etc.


This 'PATHETIC' yellow line is feedback.



You know this rather sux. I am tired of guides saying "we dont know anything". I understand this is not the guides fault - they just act like a kind of call centre aasistant - just their to calm down a client - but never do any real use.

The guides are unpaid, PLAYERS, who are giving up their time to help!

If they don't know the answer - asking another guide the same question will get you the same 'I don't know response'.

As for being there to 'just their to calm down a client', shows you have no idea of the effort they put into this game, (Events, testing, collation of information, roleplaying with other characters, someone to chat to when you feel glum)

Well maybe you should get some facts - because the way this looks I am not so sure I want to subscribe next month. I think the main problem with nevrx is that they dont realise the client is the important part of their company - and deserves some better service.

So stamping your feet and threating a company is going to motivate them?
Fixing problems takes time, if its done right.

The above is what wound me up. You are throwing stones at people, who because of their 'contract' are not allowed to defend themselves!

I left customer support becuase of arrogent and ungrateful customers, It was my reason for leaving and not directed at you personally and for reference it wasn't in the same sentence.

As a paying customer I have the RIGHT to be informed about situations - the only informing being done is by me contacting guides.
At what point of feedback would you be satisfied?
A message every 10 mins say 'oh we have just edited the string of data associated with your character, it will take 1 hour for us to reinsert into the database. We will contact you every 10 mins to tell you that there is no more news.'

Get real, if they had enough staff to do this, they could have rekeyed the data by hand!

As a payign customer I have the RIGHT to voice an opinion and make a justified complaint.
But not to be rude, manors make a man and cost nothing!



And as for putting me at the bootom of their list - with that attitude they will surely lose custom and clients - not a very intelligent way to go about making your company prosperous.
Looking after the players that show commitment and are more likely to stay over and above a player who makes an empty threat to get there own way.

If you had worked in customer service and had to put up with constant whinging and threats and zero consideration for the effort required to help. Then maybe you would understand.

I don't make personal attacks against anyone. I do however, like you have the right to make comment here. However, I have always tried my best to be constructive and add a little fun (silly me).

I am not 100% satisifed, and Nevrax and the CSR know this. (They really do read the forums!)

But I tend to say it once, maybe mention it twice and will always try to be constructive.

(If you felt it was a personally attack, please accept my appolgies)

[layswan]

I will firstly say Borg that yes it did come accross as a personal attack. For that i have been a little aggressive with my response. Although I by no means wsh to be involved in a flame war - that serves no purpose.

I understand your point of view 100%. And I have actually worked in a customer support centre dealing with a datebase and technical support for a registry system - yes it is awful to have so many customers moaning and also so many thick headed customers - I agree.

However, what oyu have to realise also is that by postying I am venting some frustration - and stating an opiion. You are 100% satisifed with your service - that is not to say I am with the service I receive - we are all different people and have various ideas, requirements and thoughts/opinions. So I find your previous experiences a little judgemental as you bring in your own personal opioin above others - i.e that you are 100% ok with Nevrax so the rest should be. That is how you come across to me.

You also state or imply that I am not a commited player and voice holow threats - that again is predugemental. Firstly you could ask anyone in my guild (RoA) what type of player I am - indeed I am a very comitted player that help many people in guild and outside of guild. You may know me more as Tabatha.

As for hollow threats - I am in serious consideration as to whether I do want to actually continue my subscription - so assuming I am making holllow threats again is prejudgemental.

As for the yellow line you call information - it simpl states "check your mail box for possible mail form the CRS" - that is not informaiton if oyur mailbox is empty.

As for guides I have alreeady stated that they are not to blame and have limited power/access. You appear to try to take the worst out of a post so that you can say soemthing to make yourself look good - that is the impression you are giving me.

As I have clearly stated we all have our own ideas and opinions - just remember - not everyone is 100% happy with Nevrax - and just beacuse you are, does not mean that everything is going great. It clearly is not or you would not have so many unhappy people - and I do know a lot of curently unhappy people.

[morzyr]

Neun you know this game out and in, and you know a lot what goes on behind the scene.

But some does not and they can be very frustrated sometimes then it does not goes the way its supposed to.

Some feels this is just a game and would not think a secound tohught if the char got deleted and just start a new one.

But some like me and layswan here feels we invested not only money(btw is not much really for a game) but time.
Time what if we was not totaly hocked on this game :) cloud maybe be invested in something and i feel somewhat screwed over then the dev's don't take us as adults. "can be very childish if i want to :)"

And the fact is, its not the players fualt they have poor backup soluitions for the char and guilds, its their jobb to fix it.

We all know things can go to hell some times, problem is they handleing this totalt wrong, most of the time they witholding informasjon as long as they posebly can. this is a typical Support syndrom:"don't tell the users how it works, it will save us form they putting their noses in it"

And now its no info on whats going on with the missing guilds, and if a player was on holyday or something then this crash on the DB happend and comes back finding their char missing their is no info about ět, is it? no warning about not trying to create a new one.

Well sry this getting to go to the old "we craw informsjon" rutine. so i stop here.

And btw with all the issus i ticketed in i allways said Thx and what they doing a great jobb.
Guides may not have a clue how the games work but they try their best and we love them for it.

Tyr

[magick1]

Where IS this in game mail?
Select the 'windows' in the menu, activate the field called 'email' (or something like that, forgot the name :o).

[mmatto]

I hope they get this fixed and make sure that it won't happen again. On happier side, I have noticed not seeing bugging team bars, excessive slowmotion/connection lagging or being stuck after tp or crossing portal. So, maybe they can fix this too.

I have to admit that fixing missing guilds (and possibly still missing chars that have gone unnoticed) have taken unacceptably long time. I would be furious too, much more than I have seen here.

I fear that this issue has caused lots of lost players already and some guilds can't recover even if guild and guild hall would be technically restored.

[borg9]

We are close to meeting on common ground.

If you feel the game doesn't give you what you want or you have tired of it or you not statisfied with the service - cancelling your subs is you choice and I guess this issue is only one factor in a number of other reasons for concering it.

What concerned me was it was implied, worded, as a threat. Its always been my opinion that people don't need to be threated to do their best for other, they need to encouraged. Fear is not a long term motivation and it breeds resentment.

I am sure 'Nevax' are dealing with the whole issue and wouldn't even consider favouritism or priorities. (My end of the list is a personal thing. If I am given the choice of helping two equals I would help the one who smiled first)

So we don't need to split hairs on wording and words.

You are unhappy and want it fixed ASAP.
I want to ensure that the forum browsers, know that there is another side to you view point. (I am fighting to unite the community to keep this game alive)

So, when Neun waves as he passes Tabatha in Atys, bear him no grudges or ill feelings as he bears no for you.

[layswan]

Hehe I bear nno grudges :)

Look forward to seeing you in game :)

[sasaj]

There are good sides. Now that RoA is gone I have some time to harvest :-) j/k
Looks that most of the devs time is lost on missing chars on french server. Even i hate playing with 10 tell windows open, lost chars have higher prio. Just hope they will fix this before friday.

[lawrence]

Good news!

The problem has been dealt with and the deleted guilds should get restored sometime tomorrow, during the morning (European Time). This will probably require a server maintenance. I will post a separate announcement once I have the schedule.

[zanah]

So we don't need to split hairs on wording and words.


The fact remains Nevrax is constantly messing up and not in a small way either - and have have no sense for good customer service. Had all the affected players been companies in the business of making a profit using such a product, Nevrax would probably be bankrupt by now.

I am sure these major problems are not earning them rave reviwes from the industry or potential players though - so they may want to think about that if there are any bright minds among them.

[geezas]

So far I've only seen predominantly tryker and matis (karavan) guilds having this problem. Or have I missed someting ?

[hans1976]

So far I've only seen predominantly tryker and matis (karavan) guilds having this problem. Or have I missed someting ?
I was figuring the very old guilds, like Evo and the Ghosts were first to be deleted...

[kibsword]

RoA was deleted this time and it was made within the first week of release (old ob1/ob2 guild)

[sprite]

TNE is claimed to be the oldest guild ig and it has no problems so far *touch wood* The problems (this time at least) were caused by people being online when the servers went down so I think its just coincidence.

[keoni]

So far I've only seen predominantly tryker and matis (karavan) guilds having this problem. Or have I missed someting ?
My guild was only a couple weeks old (an offshoot of windemeer's LPD) Fyros-based, and Kami-oriented.. and went *poof*

[geezas]

My guild was only a couple weeks old (an offshoot of windemeer's LPD) Fyros-based, and Kami-oriented.. and went *poof*
Then I was being paranoid :p

[vutescu]

I wonder what Neun would say if HIS char or guild would be in the same situation. He would prolly start another in a diff slot and start playing like nothing would've happened. And once / day he would send a pm to a gm asking about the progress in char recovery. Well, I'm sure he wouls be pacient and a model customer.
What he forgot is not all the players are fanbois (not fanboys). Some might not be so happy with the game, some might have problems in "calling this place home" (a lot of experienced MMORPG players know what I mean)
Saying to all players "if you dont like here go away" is not a solution.
I bet you are working daytime and playing nighttime, Neun. And posting those things when you are at work and have nothing else to do. This is not a personal attack against you, is just my concern about things you dont seem to understand.
Having the main object of your efforts disappeared (your character) is really something that can drive the players away. I've played MUD's a lot of time and after a playerwipe I felt no desire to return. A messed up/deleted character can cause the same effect.
I respect your way Neun - you backup Nevrax every time you feel it threatened - but in this care you are way out of point.


PS And after all, you, fanbois what do you hope? To receive "want to be guide proposal" from Nevrax? LOL. I wish you good luck.

[borg9]

I wonder what Neun would say if HIS char or guild would be in the same situation. He would prolly start another in a diff slot and start playing like nothing would've happened. And once / day he would send a pm to a gm asking about the progress in char recovery. Well, I'm sure he wouls be pacient and a model customer.
What he forgot is not all the players are fanbois (not fanboys). Some might not be so happy with the game, some might have problems in "calling this place home" (a lot of experienced MMORPG players know what I mean)
Saying to all players "if you dont like here go away" is not a solution.
I bet you are working daytime and playing nighttime, Neun. And posting those things when you are at work and have nothing else to do. This is not a personal attack against you, is just my concern about things you dont seem to understand.
Having the main object of your efforts disappeared (your character) is really something that can drive the players away. I've played MUD's a lot of time and after a playerwipe I felt no desire to return. A messed up/deleted character can cause the same effect.
I respect your way Neun - you backup Nevrax every time you feel it threatened - but in this care you are way out of point.


PS And after all, you, fanbois what do you hope? To receive "want to be guide proposal" from Nevrax? LOL. I wish you good luck.

I have been Lucky never to lose Neun for a second.

I lost three alts on a second account, during the merge, I waited patiently for them to return. (they we recovered in less than 2 hrs, I didn't post a complaint or send a ticket as it had been published that there were problems and they were working on them)

My old guild Atys Ghosts, lost their entire guild Hall and it took a good few days to get it recovered. I offered and provide IG assistance to its members.

A very good IG friend of my has lost their guild. I provide them with Focus armour so they could dig more effectively, theirs was in the GH that is currently 'lost'.

I hope that makes it clear.

As I have said before, I feel your pain and anger, but my trust is great and there are plently of solutions to problems.

[vutescu]

*bows in front of Neun*
no comments man... no comments

[layswan]

hehe no - but the 2 hours Neun had to wait for his other less important characters does not really compare to the 6 days we have been waiting.

In my opinion.

Neun I could always use a heavy set of ql 180 armur whilst waiting for guild hall to come back :D

[borg9]

hehe no - but the 2 hours Neun had to wait for his other less important characters does not really compare to the 6 days we have been waiting.

In my opinion.

Neun I could always use a heavy set of ql 180 armur whilst waiting for guild hall to come back :D

I was trying to compete here for who has the worst problem.

My respect to vutescu, he ask me the question directly and I answered truthful. He understands, that I understand.

About the armour, send me a tel I will see what I can do.

The loss of an alt is painful, especially when one of them is Neun's Mummy *wink*

[layswan]

Lol. we have several in our guild that are real family also.

We got a father and son, a father and son with his sister and her son.

And sister and brother.

We are a real family guild i think :P

[thebax]

WOOOT! Me guild hall be back! and me mats... me wonderful mats...me lovely mats... gimme a few mins to

*CENSORED, PLEASE REFRAIN FROM USING EXPLICIT LANGUAGE INVOLVING AMOROROUS ACTIVITIES WITH YOUR MATS*

them. 8)

Baxter- Homin, Explorer, and Dirty Little Man
once again livin' at Loria's Rise

[borg9]

WOOOT! Me guild hall be back! and me mats... me wonderful mats...me lovely mats... gimme a few mins to

*CENSORED, PLEASE REFRAIN FROM USING EXPLICIT LANGUAGE INVOLVING AMOROROUS ACTIVITIES WITH YOUR MATS*

them. 8)

Baxter- Homin, Explorer, and Dirty Little Man
once again livin' at Loria's Rise

*hugs* & *grins*

[keoni]

Yaaaaaaaaaaaaay!!! Ouroboros Nocturna is back, and from all I can tell completely and seamlessly restored. Good work, devs, and thanks! :cool:

[vutescu]

*VERY evil grin*

Like I said so many times. The best way to stop people complains and requests for MORE is to threaten them with the loss of all properties. :>

I guess you did not received any reparations for the time you had to wait and no play. :>

[layswan]

RoA is Back!!!!!!!!!!!!!!!!!!!!

We are extremly happy with this.

Big thnx to all that have sorted this problem out. And an even bigger thnx to the guides that had to suffer almost as much as we did .)

[hans1976]

Grats to all involved, happy to hear it is sorted :-)

[andymon]

Excellent news, was doing so well with Crewe in Football Manager as well... :D

[geezas]

Yay! happy times again :)

[zanah]

Yay! happy times again :)

After 5 days the guild was restored and the fame is correct.

[geezas]

Same with evolution but don't recall the time it took.