Server Status Page,help me unnerstand pls

[ptooie]

What is with this?
It always shows the shard as open.
I go through the 50 step log in process only to get the shard is closed message.
I shut the game down.
I go to the main Ryzom page and check server status.
I go to the message boards and check for an offical announcment.
I go to the announcments board to check.
I restart game.
I go through the 50 step log in process only to get the shard is closed message.
Lather,rinse.repeat...
Why even offer a "server status" page if IT DOES NOT SHOW THE SERVER STATUS???

This is the kind of thing that keeps me unsubscribed and crushes any hope that this company has even the slightest idea what they are doing. Little,piddling annoyances that get my blood pressure up before I even log in.

So please if I'm missing something here...like say such a feature is INCREDIABLY hard to program or keep automatically updated...
HELP ME UNNERSTAND

[vguerin]

The shard is open and going thru testing by the CSR team as always I suspect. They are probably verifiying things are ready for primetime.

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[zzeii]

http://www.ryzom.com/?page=support_chat

the chat klient..

easiest and most reliable way to find out if the game is up, and if you are able to log in.

Just like with every MMO out there, just because it says up, doesn't mean its available to log in. Sometimes it is the log in server that is on the fritz. Sometimes its during a patch, where the servers are up, but they are taking it for a test run/diagnostic before letting everyone get on.

Don't you feel better that your mechanic takes your car out for a test drive after having done break work on it?

[xenofur]

usually after a patch they put the server up and restrict access to GM and GU only, so they can see if it is running smoothly before the players get on it
i also agree that you should get the klient, it usually has the most up-to-date information

[ptooie]

The shard is open and going thru testing by the CSR team as always I suspect. They are probably verifiying things are ready for primetime.

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Christ! Do you even READ the posts you reply to? Perhaps I should try
typing really slow to help you out. Your abliltiy to state the obvious and be unhelpful never ceases to amaze me DT...

[vguerin]

Christ! Do you even READ the posts you reply to? Perhaps I should try typing really slow to help you out. Your abliltiy to state the obvious and be unhelpful never ceases to amaze me DT...I read the cries for attention on the boards often... All I see is blah, blah, blah... You ask the obvious you may get a response to the obvious. Stop trolling or get used to folks pointing things out to you.

[xenofur]

seeing how you want someone to read your post and address every point in it, i'll do that now =) (may contain trolling)
>What is with this?
a forum <_<
>It always shows the shard as open.
only when the shard is online, that is when the server is running and connected to the internet
>I go through the 50 step log in process only to get the shard is closed message.
50 step login? oO *counts* 8 steps for me, and the shard may be closed, but only for you and all other normal players =)
>I shut the game down.
>I go to the main Ryzom page and check server status.
>I go to the message boards and check for an offical announcment.
>I go to the announcments board to check.
you missed looking in klient
>I restart game.
>I go through the 50 step log in process only to get the shard is closed message.
>Lather,rinse.repeat...
>Why even offer a "server status" page if IT DOES NOT SHOW THE SERVER STATUS???
it shows the status of the server, and it does this in the following way: the website server runs a php engine, when you open the page it pings the server on the port of the game. if the server replies it tells you that on the page. this is a very fast and inexpensive way to deal with that

>This is the kind of thing that keeps me unsubscribed and crushes any hope
>that this company has even the slightest idea what they are doing. Little,
>piddling annoyances that get my blood pressure up before I even log in.
doing sports might help with that <_<

>So please if I'm missing something here...like say such a feature is
>INCREDIABLY hard to program or keep automatically updated...
>HELP ME UNNERSTAND
to program a script that actually checks if normal players can get online they'd have to use a clone of the client, that tries to log in with such data. now imagine the network and cpu load that would create if, let's say 100 people open that page at the same time. it'd prolly crash the web-server =)
now, they could set up a dedicated check server for that, but that would cost more money, which we'd have to pay
the alternative is looking in the klient chat, where the server status would still be set to "down" by your local support team :D

HTH