Sign up support

[bast316]

Recently (within half an hour ago), I made an attempt to upgrade my account via the PayByCash system. At one point, I clicked the "Back" button in my browser, inadvertently clicking twice, and it tried to send me back to my account page. However, being that my session had timed out, it brought me to the account login page, instead. In doing so, I was unable to return to the PayByCash registration page I had been on, previously (despite fervent attempts at clicking the "Back" and "Forward" browser buttons), and going into my account page, I am unable to sign up in this method, as I have a "transaction pending".

Is there any way to close this pending transaction, so that I can sign up?

UPDATE: It seems I've managed to circumvent said problem by terminating the account, then "re-subscribing". However, I am faced with a new issue...attempting to sign up with the InstaDebit option for PayByCash is giving me a "Unfortunately, we are unable to verify your identity. Please make sure the information entered is accurate and try again." error each time I try to submit my registration.