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Old May 11th, 2009, 12:44 PM   #1
Yumeroh
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Exclamation The billing is Open !

This is it; the day has come and billing is reopened ! To go with this occasion, we've made a FAQ covering some questions that we have been asked the most.


* How do I subscribe?

It's simple! Just visit this page and log in to your account profile, then click on the "Sign Up..." button !


* What will happen if I decide to not pay anymore?

Once your free time runs out, you will not be able to connect to the game or our live support chat (CeB) or post on the forums, but you will however still be able to access your account profile. Your account and all of your characters will be saved with us and you can always come back (by resubscribing in your profile page) to find all of your stuff just as you left it.


* What happens if I pay before the end of my free time?

You will be charged immediately, but you will keep the remainder of your free time. For example, if you have a week of free time left and you pay for one month, you will be charged immediately but your next payment will be in one month and one week.


* Why not wait until the last moment to pay?

Access to the game is only given once payment has been confirmed by your bank, or once the money has been received (by PayByCash for example). This may take between a day and a week (or possibly even more) depending on the payment method and your bank. This means that if you wait until you only have two free days remaining, but your bank takes a week to validate your payment, you will be without access to the game for five days (ie, one week minus two days). Therefore you should resubscribe early enough to ensure that you don't lose access to the game because of this possible delay. Remember that if you pay "early" you will still get all of your free time


* Why should I pay by Bibit?

Bibit takes VISA, and there is the advantage that there is no extra charge and you can set payments to be recurring. This means that every month (or 3, 6, 12 months depending on your selection), your payment is made automatically to us. That lets you be sure that you won't lose access to the game and you don't have to worry about remembering to pay !


* Why should I pay by PayByCash?

PayByCash accepts an extremely large variety of payment methods; the French Carte Bleue, prepaid cards, Maestro, cash through the mail, and even bank transfers. On the other hand, they do add a processing charge which will mean that you pay extra on top of your subscription fee. As well as this, you cannot set a recurring payment with many of their methods, which means that it's up to you to remember to pay again before the end of your subscription. With the wide variety of payment methods, there comes a wide variety of validation times as well, so you might risk being caught out and temporarily losing access to the game.


* HELP, I have a problem to do with billing!

If you have a problem paying, or have any questions about billing, you can go to our online chat support (CeB) or send an email to support at support@ryzom.com . Please do not include any billing information until requested to do so by our team. You can find all the contact information at http://www.ryzom.com/en/support.html .


* When is the next patch?

You will be glad to hear that we're working on it at the moment, and it should be ready in a few weeks In the meantime here is a new mystery image to whet your appetite!

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Last edited by admin : May 15th, 2009 at 08:51 PM.
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Old May 11th, 2009, 01:08 PM   #2
raven58
 
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Thumbs up Re: The billing is Open !

Thanks for the info about billing all the best with the game..if you come up with the goods i am sure those like me will be back once again. All the best.
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Old May 11th, 2009, 01:23 PM   #3
abizmal
 
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Re: The billing is Open !

Quote:
Originally Posted by Yumeroh
In the meantime here is a new mystery image to whet your appetite!

Awesome, the dev's managed to write a letter R with flags

Have to go sub now to see if there is more than meets the eye

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Old May 11th, 2009, 01:26 PM   #4
thlau
 
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Re: The billing is Open !

Quote:
Originally Posted by abizmal
Awesome, the dev's managed to write a letter R with flags

Have to go sub now to see if there is more than meets the eye

Abiz
You noticed that the flags have different colors?
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Old May 11th, 2009, 01:51 PM   #5
blaah
 
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Re: The billing is Open !

Quote:
Originally Posted by thlau
You noticed that the flags have different colors?
colors mean nothing if we still have 256 (+20 'bonus' that gets nuked every time you log out) flags.... and zoom should be set to 10 instead of 2 grrr
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Old May 11th, 2009, 02:05 PM   #6
abizmal
 
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Re: The billing is Open !

Quote:
Originally Posted by thlau
You noticed that the flags have different colors?

Thats it!! We getting a free paintbox I bet
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Old May 11th, 2009, 02:08 PM   #7
iphdrunk
 
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Re: The billing is Open !

Quote:
Originally Posted by thlau
You noticed that the flags have different colors?

I believe the patch will be more than just support for different layers / types of landmarks (colors), since they said they need a few weeks to finish it. The fact that they put the flags "in the middle of nowhere" may mean a new zone, with non-updated maps yet

We'll see
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Old May 11th, 2009, 02:58 PM   #8
acridiel
 
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Re: The billing is Open !

You notice the flags spelling "R" like Ryzom

New Loading Screen up ahead!

CU
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Old May 11th, 2009, 02:59 PM   #9
scarazi
 
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Re: The billing is Open !

wasnt flag colour possible before? by typing in the rgb values somewhere or other. Im sure I had a conversation about it years ago and was told how to do it, but never tryed.

The clouds suggest some matis/silan like land *EDIT* that particular cloud is on the ruins of silan map, north east of the shattered ruins*/EDIT*

The image is named sp2.jpg, sp=?

iloves a good mystery keep up the great work WG

ps. nice to see the stickies cleaned up a bit

Last edited by scarazi : May 11th, 2009 at 03:33 PM.
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Old May 11th, 2009, 03:18 PM   #10
ajsuk
 
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Re: The billing is Open !

Quote:
Originally Posted by iphdrunk
The fact that they put the flags "in the middle of nowhere" may mean a new zone, with non-updated maps yet
I dunno what you're on Ani, but please share.
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