How long it take to get the old character back?


I'm back to the game after years, I have an active account now and I sent an e-mail requesting the restoration of my Old characters as described here #1 .

I played when the game came back years ago for some days but I did not play with my old character, at the time I created a new one in an empty slot and I tried the free to play but I did not activate the account in this period

Now i'm back, with an active account and my character list is empty.
I emailed on Saturday requesting the old characters back. So far I have not received any response or confirmation that it was received.

I'm playing with a new temp character right now.

How long does this process take?

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Last visit Mon Aug 15 03:16:20 2022 UTC

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